UEI Announces QuickSet® Software Expansion for Better Entertainment and Increased Engagement through Personalization
Jan 11, 2024
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QuickSet Increases User-Engagement
QuickSet Cloud is now discovering more devices than ever ranging from entertainment devices to other smart home device categories across multiple protocols. The latest release of QuickSet has expanded functionality for entertainment and whole home audio use cases to provide deeper device and content history across an ever-increasing landscape of devices and services in the home. This privacy-first approach in capturing user preferences across devices helps increase engagement through enhanced personalized recommendations for a better end-user experience. QuickSet’s content history capabilities also extended to new categories of content usage in the home such as whole home audio as well as audio/video casting.
Research shows that 49% of Smart TV Households use their Smart TV to stream music/audio while 38% use it to cast from other screens. TV and STB platforms are missing out on user engagement in these non-traditional TV use cases. With more devices capable of streaming within the home, it is necessary to have better insights on content usage across the whole home for better personalization. QuickSet brings whole home audio and extends content discovery to audio/video streaming to expand consumer recommendation across devices and services to better personalize the end-user experience.
During initial trials, QuickSet has been shown to increase engagement minutes; through providing more personalization options, resulting in higher SVOD, AVOD and FAST adoption in a crowded field.
QuickSet Support for Matter
QuickSet Cloud Integrated across UEI’s New Product Portfolio
In addition to powering hundreds of millions of smart entertainment devices globally, QuickSet Cloud also powers UEI’s line of Butler Hubs including
QuickSet-powered Zigbee-compatible Hubs and Matter bridges extend existing devices to become part of the Matter fabric. QuickSet’s Multi-Admin Matter Controller integrates with major ecosystem players like Apple, Amazon, Google and SmartThings enabling control of a wide range of QuickSet-compatible and Matter-capable devices in one go.
QuickSet Cloud Delivers Better End-User Support
QuickSet Cloud now comes with pre-integrated support for nevo.ai Virtual Agent for a personalized AI-powered self-help, trusted friends, and remote CSR scenarios.
QuickSet’s contextual awareness and vast device knowledge base, combined with the ease of use of an agent, enables users to find and fix the most common issues in smart home from device on-boarding, connectivity, and device troubleshooting. These capabilities extend to both entertainment and smart home devices, including the UEI Tide Smart Thermostat family. Users can also leverage help from friends and family by simply sharing a session with them through a QR code for app-less, remote control and troubleshooting. QuickSet, Virtual Agent and SupportView® working together provide all the relevant tools for a CSR agent to diagnose and fix an issue remotely.
“We continue to extend the reach and intelligence of UEI’s QuickSet solution to deliver tangible value to our customers’ products and applications,” said
UEI will be demonstrating these latest capabilities at Booth #52023 at the
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Safe Harbor Statement
This press release contains forward-looking statements that are made pursuant to the Safe-Harbor provisions of the Private Securities Litigation Reform Act of 1995. Words and expressions reflecting something other than historical fact are intended to identify forward-looking statements. These forward-looking statements involve a number of risks and uncertainties, including the timely development, delivery, technical performance, and market acceptance of products and technologies identified in this release; the purchasing by UEI customers of the NEVOBUTLER family of products identified in this release in the quantities anticipated by management; the adoption of the user engagement and cloud based support technologies identified in this release by UEI customers, the continued penetration and growth of UEI QuickSet and SupportView technologies, and other products and consumer technologies identified in this release; and other factors described in UEI’s filings with the